Peter Edwards
Major Incident & Problem Manager (Contract) @Netcompany
Signup · Get unlimited contacts
WORK HISTORY
Major Incident & Problem Manager (Contract) @Netcompany
Leeds, GB
Assigned to provide a governance role for major incident and problem management on a key Netcompany account. This required engagement with suppliers to ensure invocation of their major incident process and major incident managers actively managing the issue. Provided 24x7x365 immediate response for all major incidents impacting the assigned client. Attendance and participation of technical and senior stakeholder meetings. Ensured the learning from major incidents was accurately captured and documented to drive Service Recovery improvements to accelerate recovery and to eradicate the risks of repeat incidents. Ensured accurate and timely escalations in addition to written and verbal communications to key IT and business stakeholders on service status during the Major Incident Management lifecycle. Facilitation of Post Incident Reviews to review Incident details and ensure accuracy of timeline, capture of remedial actions, observations and recommendations to enable a smooth and complete handover to problem management.Effectively managed Problems records, ensuring adequate focus and resources in place to reach satisfactory resolution.
EDUCATION
Cardinal Heenan
ITIL V3, Analytical Troubleshooting, CNA, MCSE, Maths, Science, English, History, Geography
ABOUT PETER EDWARDS
Netcompany is one of the fastest-growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organisations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. We are experts in the management of complex change and build robust and scalable IT solutions utilising agile delivery methods, thereby improving our client’s speed to market and allowing them to rapidly adapt to evolving business requirements. We have deep expertise across a wide range of sectors and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing. With more than 1,700 highly skilled and motivated technologists globally, we are involved in the delivery of some of the most secure, complex and nationally important technology programmes in both the public and private sector
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.