Peter Sweeney
- Role
- Lead Customer Success Manager at Docusign
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Peter Sweeney
Specialties & Key Words: Customer Success • Client Success • Account Management •…
Experience
Lead Customer Success Manager
Feb 2022 — Present
As a Lead Customer Success Manager, I am a Strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. I work with my clients to define, develop, and execute on adoption strategies that support their specific industry, use cases, and business outcomes. My responsibilities include- Serve as thought leader, customer advocate and partner to DocuSign’s most strategic customers - Develop and execute success plans in collaboration with Sales and Customer Success partners to reflect a holistic path to a modernized system of agreement - Analyze usage patterns to provide insights and guidance - Drive transparency of current execution states for the assigned portfolio - Collaborate and communicate with Sales/Support to ensure alignment on plans - Liaise between customer and internal teams at DocuSign - Propel execution of “Success Plan” and associated customer interactions - Measure the results of executed strategies to determine their efficacy - Identify customer resource requirements and dependencies and address gaps - Gain consensus with key customer stakeholders - Drive cross-functional opportunities for adoption growth - Deliver adoption-related insights and readouts of specific customer outcomes My accomplishments in this role include- Recognized as Top Performer across Customer Success Americas Organization (2021, 20•••18% annual target quota attainment (20•••12% annual target quota attainment (20••••22 target quota attainment: 98%(Q1), 97%(Q2), 126%(Q3), and 130%(Q4)
Skills
- Business Networking
- Talent Acquisition
- Employee Relations
- Program Management
- Customer Relationship Management (Crm)
- Applicant Tracking Systems
- Talent Management
- Screening
- Recruiting
- Networking
- SEO
- Technical Recruiting
- Executive Search
- Editing
- Staffing Services
- Websites
- Internet Recruiting
- Crm
- Microsoft Word
- Hiring
- Vendor Management
- Employee Engagement
- Sourcing
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