Peter McLaren
Customer Success Manager, North America @VertiGIS
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WORK HISTORY
Customer Success Manager, North America @VertiGIS
Toronto, ON, CA
Act as an internal resource for customer advocacy• Help define customer success involvement during the sales cycle• Identify upsell opportunities to increase recurring revenue• Ensure smart hand-offs of customers within the organization• Utilize best practices to guide customers through changes in our technology, pricing, and licensing
EDUCATION
Ryerson University
Graduate Certificate: Business Management
Ryerson University
Master of Business Administration (M.B.A.), Management of Technology & Innovation
Sir Sandford Fleming College
GIS Application Specialist, Geographic Information Science and Cartography
University of Windsor
Honours BA, Urban Planning
SKILLS
ABOUT PETER MCLAREN
WebGIS can be challenging, in that getting useful applications that end users love and want to use can be daunting. VertiGIS provides applications that help speed the development of GIS work products. Geocortex applications are curated so that end-users can get the information they need with as few clicks as possible.With over 20 years experience, with a proven track record of client success, I see value in working with individual clients to find value in our offering. I can connect the dots between your requirements and technology options. Also as a subject matter expert (SME) on the business value of complex enterprise systems. As a client focused business development professional, my goal is to help GIS professionals navigate technology change and provide powerful and useful tools to their end-users. I also have some expertise in the business value and application of Geographic Information Systems (GIS).
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