Peter C.
Client Services Account Manager @BT/A Advertising
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WORK HISTORY
Client Services Account Manager @BT/A Advertising
Toronto, ON, CA
Client Success• Act as the primary client owner, ensuring alignment between business objectives, internal teams, and delivered solutions• Lead recurring performance reviews using data and insights to assess outcomes, surface risks, and identify growth opportunities• Translate client requirements into structured briefs and workflows aligned with defined success metrics and timelines• Proactively identify changing requirements and operational gaps to improve delivery quality and retention• Use client feedback and performance data to optimize workflows and improve delivery efficiencyProject and Operations Management• Coordinate cross-functional teams to deliver campaigns on time and within scope• Partner with creative, production, and technical teams to ensure compliance, accessibility standards, and quality assurance• Build and maintain detailed project schedules, dependencies, and resource plans• Monitor delivery health, flag risks early, and implement mitigation plans• Design and implement process improvements to reduce bottlenecks and increase throughput• Balance resource allocation across teams to maximize utilization and delivery velocity• Produce reporting on delivery status, utilization, and financial performancePortfolios: Dynamic Funds and Scotia Global Asset Management Marketing Teams Project Categories: B2C/B2B Digital Campaigns, Investment Product Launches, Internal Training Courses, Regional and National Live Event Branding Collaterals, Periodic Investor Updates, HTML newsletters, AODA remediation, Brand Guide Updates, Workfront Resource ManagementKey Results•Migrated job intake from email to Adobe Workfront, reducing manual coordination and improving intake efficiency, visibility, and turnaround time•Delivered large-scale OOH transit campaigns across major TTC and GO stations•Managed and retained accounts, met the KPI in annual revenue in 2024 and 2025
EDUCATION
Capilano University
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Canadian Business College
Database Administration, Data Modeling/Warehousing and Database Administration
ABOUT PETER C.
Client Success and Operations leader with deep experience supporting SaaS platforms, optimizing workflows, and partnering with Product and Engineering to improve system-driven customer outcomes.
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