Peter Wright
Senior IT Operations Analyst Win7 Elimination Project Manager Technical Author @TE 中国
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WORK HISTORY
Senior IT Operations Analyst Win7 Elimination Project Manager Technical Author @TE 中国
Several positions in different departments/groups, including; 2018: Project Manager for Windows7 Elimination for all UK sites.2017 onwards: Implement Win10, adopt ITIL processes following partial outsource, multiple small projects improving support services and administration functions. Continue remote & on-site UK wide support. 2016: commence preparation for move to Windows10 as preferred desktop OS.On-Site support UK/Ireland wide including Bath, Brighton, Cambridge, Galway, Great Yarmouth, Haverhill, Stanmore, Swindon and Witham sites.2015: part of the UK Desktop Support team, based at Hastings providing support for all UK sites. Lenovo refresh (3year lease) Win7 64bit/Office365, some 64bit Office, Microsoft Cloud for email. SAP Project Support (implementation for Hastings site).2012-14: Windows 7/Office 2010 rollout (world wide) with Lenovo/Cisco equipment, following purchase of Deutsch by TE Connectivity users). Create CMDB entries for all new (Hastings) items.Data cleansing, file extraction from legacy systems including verification/cleansing/testing as part of move to the global corporate SAP system and to create a recovery SQL database from legacy system. Associated project infrastructure for Aruba WiFi, Motorola MC9190 scanners including technical manual, with HP M602 Laser printers and Zebra ZT410 label printers. Digital signage - rework all presentations for 6 screens on the site using Repeat Signage 2013.Post rollout: BMC Remedy Service Desk, remote & desk side support for St Leonards (Hastings) site, including PC / laptop / BB / printers /VoIP telephony etc.Complete McAfee EEPC (encryption) for all laptops. Document multiple ICT processes for technical and end-user staff. Create multiple user \"how-to\" documents.Customised Win7 / WinXP builds for operational manufacturing plant and testing facilities.
EDUCATION
The Open University
BSc (Hons), IT & Computing
SKILLS
ABOUT PETER WRIGHT
Favouring positions where I can make a difference: improving efficiency, cutting costs, empowering users, resolving \"problems\" big or small, and improving the user experience (happy users makes for a more productive user). In all of my \"manager\" posts, I have aligned the ICT infrastructure, tools and services to the requirements agreed with the business, reduced on-going support costs (by many thousands £/$). Introduced structured and documented work practices to make on-going support more efficient (faster/lower cost).What I\'ve done:Held management positions for over 15 years in a variety of industries with offices in the UK, Australia, Hong Kong, New Zealand, USA and PNG with varying systems and requirements. Most were multi-site and several over multiple time zones.Achieved ITIL Expert, Prince2, Green IT, Microsoft certified, and Chartered IT professional with a track record of aligning ICT to the needs of businesses. Projects; hardware, software, telephony, and medium size projects. Authored/reviewed Policy & Procedure documentation allowing the more focussed and efficient function of IT services. Created user guides and technical manuals allowing staff and operations to achieve more and reduce waste. Over 25 years of ICT experience gained in several countries in multi-site operations from Professional Office, SME, Print & New Media, Education, Finance, Freight & Logistics, Manufacturing, Software, and other industries. What I like doing: Saving the company serious money on BAU activities, improving the bottom line. Aligning the services provided by ICT to those actually required and agreed by the business. Eliminating the root cause of those \"complaints\" from all end users! Reducing the liability of the company from their (staff\'s) use of ICT systems. Documentation of Policies and Procedures, so they work like they should! Reducing complexity, making support easier, quicker.
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