Peter Austin
Director, in Service Management @L3Harris Technologies
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WORK HISTORY
Director, in Service Management @L3Harris Technologies
Burlington, ON, CA
Responsible for Account team managing $100M USD business- Create support vision and value proposition to include short and long term strategies- Consistently met and exceeded all company financial objectives- Establish cross functional initiatives to ensure customer support service excellence and customer satisfaction.
EDUCATION
Acadia University
BBA, Business
SKILLS
ABOUT PETER AUSTIN
Leading a team at L3Harris Technologies, my focus is on creating and implementing support visions that align with both short and long-term strategies for a significant $100M USD business. With over half a decade at the helm, our collective efforts have consistently surpassed financial objectives, reflecting my commitment to service excellence and customer satisfaction. At L-3 WESCAM, I spearheaded the strategic management of global support infrastructure and directed a service department to thrive in a changing market landscape. Our team\'s dedication to enhancing customer experiences and streamlining business processes has been pivotal in maintaining high renewal rates and establishing new benchmarks in efficiency.
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