Peter E.

About Peter E.

As a dedicated Learning & Development Leader and Individual Coach and Support provider, I am passionate about empowering people to reach their full potential through innovative training solutions and meaningful engagement. With extensive experience in designing and implementing comprehensive support programs, I focus on fostering a culture of continuous improvement and collaboration.My expertise lies in aligning learning initiatives with business objectives, ensuring that employees are equipped with the skills and knowledge necessary to thrive in a rapidly changing environment while honoring the whole person and their unique needs for success. I excel at leveraging data-driven insights to enhance program effectiveness and drive measurable impact, while also championing effective communication that promote transparency and engagement across all levels of the organization or community.I believe that investing in people is the key to ongoing success, and I am committed to creating inclusive experiences that cater to diverse audiences. By cultivating strong relationships with stakeholders and participants while utilizing cutting-edge technologies, I strive to transform the learning and support landscape and promote the growth of both individuals and the organization as a whole. Let\'s connect and explore how we can drive positive change together!

Experience

1. Senior Manager - Learning and Development

   Spectrum

   Apr 2023 — Present · Charlotte, NC, US

   By administering sales, leadership, and call center training to over nationally distributed learners, while engaging in stakeholder collaboration, I continue to improve seller quotas and operational efficiency. Additionally, I represent the business unit on the cross-functional AI Review Board, evaluating generative AI tools with technology vendors and InfoSec to ensure alignment with business objectives and identify relevant use cases. • Led the redesign assessment of the sales training program, allowing the department to identify gaps and implement updates, resulting in an 18% increase in sales teams meeting quota requirements within three months of their hire.• Formed a six-person team to support the call center, which reduced average handle times by 11% and enabled new hires to outperform existing employees; guided the team in assessing operations, developing curriculum, and revamping all new hire programs.• Increased leadership engagement with over 80% of leaders participating in optional development offerings.• Enhanced stakeholder analysis across projects by 40% and improved focus on accessibility and inclusion by facilitating team development sessions centered on instructional design foundations and DEI.

Education

• Yale School of Public Health

  Certificate, Climate Change and Health

• Wingate University

  Bachelor of Arts - BA, Music, with double minors in Psychology and Sociology

• University of North Carolina at Charlotte

  Master of Education - MEd, Educational/Instructional Technology

Skills

• Distance Learning
• Microsoft Office
• Snagit
• Editing
• Project Management
• Audacity
• Html
• Articulate Storyline
• Performance Improvement
• Captivate
• Research
• Photoshop
• Management
• Classroom Instruction
• Media Development
• Lectora
• Classroom
• Training
• E-Learning
• Moodle
• Instructional Design
• Learning Management Systems
• Higher Education
• Addie