Peter A. Eberle

About Peter A. Eberle

Innovative IT Service and Project Manager, Trainer, and Consultant with 20+ years of experience around IT Service Management (ITSM), Process Design, IT Governance and Organizational Change Management practices.Over the last few years I have helped numerous companies design and adopt ServiceNow tools to align with IT best practices and to use their IT resources more effectively, improve efficiency and make better decisions. Knowledgeable in regards to ServiceNow, process design, implementation, audit and integration of frameworks as ITIL v3 & v4, Scrum, ISO 20K, COBIT and PMBOK.ServiceNow project managementITIL integration with ServiceNow process analysis and designService Management Project Management planning and implementationService Management Transformation and IT GovernanceITIL and Project Management TrainingOrganization Change ManagementProcess Maturity Assessment, analysis, and designInfrastructure Project Management

Experience

1. Manager

   Itsm Workshops Llc

   May 2023 — Present

Education

• University of Cincinnati

  BS, Industrial Management

• University of Cincinnati Carl H. Lindner College of Business

  MBA Studies, Finance

Skills

• Governance
• Business Process Improvement
• Service Management
• Infrastructure
• Management
• Itil V2 Service Manager
• Incident Management
• Program Management
• IT Operations
• Itil V3 Expert
• Consulting
• Project Management Office (Pmo)
• Information Technology
• Managed Services
• Outsourcing
• Integration
• Risk Management
• IT Management
• Cobit
• Process Improvement
• Project Management
• IT Strategy
• Itil
• IT Service Management
• Service-Now
• Change Management
• Iso 20000
• Servicenow
• Pmo
• Pmp