Prabhat Prabhat Jha Chandra
Operations Manager | SaaS | Leading Customer Success, Support & Onboarding Teams | Process Optimization & Client Experience
- Role
- Operations Manager at Stayflexi
- Location
- Bokaro, JH, IN
- LinkedIn followers
- 500 followers
About Prabhat Prabhat Jha Chandra
Operations professional with hands-on experience in customer support, customer success, and SaaS operations. Currently working as an Operations Manager at Stayflexi, where I coordinate across Customer Success, Support, and Onboarding teams to ensure smooth client journeys and strong service delivery.I focus on improving operational efficiency, strengthening client relationships, and building accountable, high-performing teams. My experience includes managing SLAs, identifying process gaps, resolving escalations, and driving collaboration between teams to improve customer satisfaction.Previously worked with Hotelogix and HMS Infotech in leadership roles where I handled customer relationships, product demonstrations, onboarding, and support operations.Core areas of expertise include:• SaaS Operations• Customer Success & Support Management• Team Leadership & Coaching• Process Improvement• Client Relationship Management• Escalation Handling• Product Implementation & Onboarding
Experience
Operations Manager
Aug 2025 — Present
Operations Manager – StayflexiManage and coordinate operations across Customer Success, Support, and Onboarding teams.Ensure smooth client journeys from onboarding to long-term platform adoption.Monitor SLA performance and service quality, ensuring timely resolution of client issues.Identify operational gaps and implement process improvements to increase efficiency.Mentor and guide team members to improve performance, accountability, and customer handling.Work cross-functionally with product and technical teams to resolve escalations and improve client experience.
Education
Insurance Institute of India
LIII AND 5 PAPERS OF AIII, life insurance
St. Xavier's College, Ranchi
Bachelor's degree, Insurance
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.