Peter Zariaev

Head of International Learning and Development @Yango Delivery

Almaty, KZ

Global logistics and delivery platform operating in 18 countries• Enhanced productivity and reduced customer support costs by 28% by implementing onboarding, training, and Knowledge Management Systems (KMS) for 1,500+ employees in Customer Service, Sales, and Operations across 18 countries.• Managed a global team of 62 specialists and 6 team leads, ensuring consistent performance and effective collaboration.• Increased customer satisfaction by 20%, cut onboarding time by 35%, and boosted training engagement by 25% through a soft skills training program, LMS implementation, and transition to a fully online learning system.• Improved new hire productivity by 30% and achieved 15% faster promotions by launching mentorship and leadership development programs, building a strong internal talent pipeline.• Reduced training rollout time by 25% and increased issue resolution speed by 30% by streamlining L&D, Content Management, and integrating AI tools.• Cut new hire turnover by 40% and extended employee lifecycle by 20% through cross-functional HR projects, enhancing team stability and performance.