Peter Williams

Principal Solution Architect @Mhance

Lichfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Principal Solution Architect @Mhance

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EDUCATION

1999 — 2002

University of Staffordshire

BSc (Business Information Technology)

SKILLS

ScribeIisConsultancyTechnical DocumentationTechnical ArchitectureMicrosoft DynamicsFunctional DesignFunctional SpecificationsBusiness AnalysisTechnical TrainingExchangeSupportSql

ABOUT PETER WILLIAMS

Profile:A highly experienced Dynamics 365 CE and Power Platform functional consultant with 16 years of client facing project delivery across multiple sectors. Excellent workshop, presentational and written communication skills who enjoys dealing with customers and senior stakeholders to bridge the gap between business and technology. Proven track record and delivery across the full lifecycle of customer engagements; comfortable using both waterfall and agile methodologies. A dedicated, hardworking and enthusiastic employee who thrives on capturing clear and concise user requirements and architecting sensible solutions to meet customer expectations and needs.Working at senior management level to help define strategy and best practice within functional consultancy. Motivating line management and strong leadership abilities including coaching and mentoring staff and graduates. Passionate awareness of the latest Microsoft technology and trends. Skills:Dynamics 365 CE (Customer Service, Sales & Marketing)Power Platform (including Power BI, Power Apps and Power Automate)Azure DevOpsBusiness Analysis & Process DesignWorkshop Delivery & Requirements Capture / PlaybacksEnterprise Design & Documentation Testing & Training Leadership & Building Relationships Certifications:Microsoft CRM 2016 Customer Service (February 2017)Microsoft CRM 2016 Customization and Configuration (January 2017)Microsoft CRM 2015 Customization and Configuration (September 2015)Microsoft CRM 2011 Applications (April 2012)Microsoft CRM 2011 Customization and Configuration (January 2012)Microsoft CRM 2011 Installation and Deployment (January 2012)Including legacy CRM 4.0 and 3.0 examsSectors:Higher Education, Private and Corporate Banking, Local and Central Government, IT & Telecommunications, Manufacturing, Entertainment, Sport & Leisure, Event Management and Automotive.

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Peter Williams — Principal Solution Architect at Mhance in Lichfield, GB | Unifers