Peter Wakely
Problem Manager @Health New Zealand | Te Whatu Ora
Signup · Get unlimited contacts
WORK HISTORY
Problem Manager @Health New Zealand | Te Whatu Ora
Auckland, NZ
EDUCATION
The University of Waikato
Certificate, Management Studies
SKILLS
ABOUT PETER WAKELY
I am a highly experienced ICT Service Delivery Professional most recently managing the Problem Management processes for Te Whatu Ora.My background includes an extensive career working in the UK and New Zealand within the Banking and Telecommunications Industries. My particular skills, experience and key strengths include:• Creating and maintaining strong business-wide Key Stakeholder relationships• Highly effective leadership in times of crisis when Business Continuity Processes have been initiated, including management at the Executive level.• Use of best practice frameworks to build and maintain highly effective collaboration and communication processes which ensure that internal and external stakeholders expectations are met.• Delivering value add ICT services in Telecommunications, Financial, Desktop, Security, WAN, LAN, Server, Database and Application support areas. • Ability to develop an in depth understanding of end to end business delivery processes, with a view to challenge “status quo” in order to manage and drive continuous improvement options within a large nationwide organisation.CAREER TO DATE:Since October 2003 I have been employed in a market leading ICT & Telecommunications organisation. I have held various roles within this organisation, directly or indirectly leading large teams of Operational & Service Delivery people.Over the last 3 years I have focused the following outcomes:• Aligning my teams strategic business goals with key stakeholder groups across the wider Business in order to drive tangible Customer service improvements and achieve key Business outcomes.• I have managed out Business process waste and rework which has significantly improved Customer service delivery and resulted in an FTE reduction in the Operations team.• Implementation of a Post Incident Review process identifying tangible Business improvements assigning Senior Business level accountability to drive step changes in Customer service performance outcomes.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.