Peter Wagner

About Peter Wagner

OPERATIONS / MANAGEMENT / SALES Results-driven Manager who helps stores and companies build strong teams, drive sales growth, and create outstanding guest experiences. With extensive experience at fast-paced, high-volume, multi-unit retail stores, brings a passion for connecting retailers/brands and customers. Problem-solver recognized for team leadership and excellent client relations. EXPERIENCE FAMILY DOLLAR, Buffalo, NY 8/2018–Present District Manager (7/2013–Present) Oversee 17 retail stores, ensuring profit growth, exceptional customer service and store maintenance, cost controls, and employee retention. Coach and train Store Managers, Assistant Managers, and other staff, including guiding one-on-one coaching and weekly group discussions. • District achieved 2% increase in total yearly sales over previous years • Earned several awards, including Legacy Management, Leadership, Highest Sales Increase, Customer Service, and Expenses Reduction General Manager (8/2008–7/2013) Supervised up to 20 team members—hiring, training, scheduling, evaluating, and motivating. Organized daily operations, headed merchandising/inventory control, and evaluated P&L to boost profitability and maximize staff levels. Programmed and analyzed sales and payroll data through Point of Sale (POS) system. • Transformed $1.5M store into $2.7M store in 4 years by identifying selling trends, maximizing product offerings, increasing outside vendor business, and developing high-performing teams PET SUPPLIES PLUS, Buffalo, NY 8/2005–8/2008 General Manager (9/2005–8/2008) Assistant Manager (8/2005–09/2005; West Seneca, NY) Ensured store provided excellent customer experience and employee environment, and reached financial goals. Supervised day-to-day operations—ordered merchandise weekly from venders, evaluated inventory based on trends and oversaw display, and tracked shrinkage and expenses. • Recognized for top sales increase and customer service EDUCATION, CERTIFICATIONS & SKILLS Associate of Applied Science (Criminal Justice), Erie Community College, Williamsville, NY Emerging Leaders Program Certification (Family Dollar) Building Great Teams Program Certification (Family Dollar) Company Management Training Program (2-year program, Family Dollar) MS Office (Excel, Word, PowerPoint), POS systems

Experience

1. District Manager

   Family Dollar

   Oct 2018 — Present · Buffalo, NY, US

Education

• Erie Community College

  Associate's degree