Peter Stewart

About Peter Stewart

I am an results driven, insightful and experienced IT Service Manager with a can-do attitude and proven track record in implementing and improving IT Processes that support Business Services and customers. I have a passion for technology and developing the strategy for its effective application.My ability to understand both the technical and business perspectives has enabled me to take the IT Process / SOPs and improve them using a mixture of ITIL / ISO and Lean Six Sigma approaches.Accomplishments- Designed and implemented IT Asset and Configuration Management system and Process- Lifecycle tracking of IT Assets including acquisition, deployment and disposal - Team Manager for Messaging Team and mailboxes- Developing KPI and Reporting to support Financial Services team and cost allocationsSpecializing in- IT Asset and Configuration Management- IT Incident and Major Incident Response Management- IT Service Management- Organizational Change Management (ADKAR model)- IT Change ManagementIn addition to my strong Best Practices Process knowledge I have a wide range of technical skills including- Microsoft Sharepoint and Infopath form development- Microsoft Office, with special focus on Access and SQL- VB and VBA coding- Python

Experience

1. IT Service Management Analyst Ii

   Indorama Ventures: Indovinya

   Jul 2023 — Present · The Woodlands, TX, US

   Managing ITIL processes and the ServiceNow ITSM toolset that supports them.

Education

• Ulster University

  Bachelor's degree, Electrical and Electronics Engineering

  1986 — 1990

Skills

• Itil
• Disaster Recovery
• Pmp
• Leadership
• IT Management
• Vendor Management
• Project Delivery
• Service Delivery
• IT Operations
• IT Service Management
• Change Management
• Management
• Business Process
• Process Improvement
• Integration
• Project Portfolio Management
• Project Planning
• Project Management
• Business Process Improvement
• Sla
• Incident Management
• Public Speaking
• IT Strategy