Peter Stewart

Store Manager @B&Q

Harrogate, GB

Recruited into the business to deliver high performing teams within the Division. Entrusted with the strategic plan for the business and delivery of the P&L within this fast paced, exciting, multifaceted business. Key focus to drive engagement across all teams and to energise and refocus employees to deliver excellent service. Investing time and energy into the leadership teams coaching and developing managers into leaders of the business. Main focus centering on the implementation of key values and role modelling behaviours setting the foundation for long term sustainable growth. Delivering change to meet the needs of the retail and digital customers, implementation of new digital core technology and processes. Implementation of location management, stock levels / loss, database accuracy and the delivery of picks within business KPI\'s. Strategic planning for peak seasons, increasing and amending staffing levels and rotas to meet the needs of the business. Adapting inbound structures to cope with increased volumes. Provide and deliver safe environment meeting all health and safety requirements within a fast front and back of house business. Manage through the team the day to day core business activities, recruitment, L&D, RTW, labour turnover and team engagement.

Ashridge Business School

Leadership Process