Peter Sinzenich
Account Director at IGT Solutions
- Role
- Director of Account Management at IGT Solutions
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Peter Sinzenich
Professional Objective: To leverage over 26 years of expertise in management, client…
Experience
Director of Account Management
Feb 2021 — Present · Davie, FL, US
Managed multiple client accounts across travel, technical, and consumer verticals, overseeing operational KPIs, project initiatives, staffing, client strategic branding, financial budgeting, and program growth.• Led client relationships, driving program growth and ensuring overall client health.• Accountable for budgetary commitments, achieving a 36% annual growth in revenue and profitability.• Maintained consistency in forecast models, delivering profit margins between 38% and 42%.• Directed key project developments to enhance client growth and increase automation efficiencies.• Managed complex IT and program migrations across domestic, nearshore, and offshore sites.• Negotiated contracts to align with internal company objectives and external client requirements.
Education
Northern Virginia Community College
Associates Credits, Police Administration
1984 — 1986
Skills
- Coaching
- Contact Centers
- Sales
- Avaya
- Cross-Functional Team Leadership
- Quality Assurance
- Bpo
- Account Management
- Program Management
- Operations Management
- Direct Sales
- Strategy
- Retail
- B2b
- Income Statement
- Budgets
- Outsourcing
- Recruiting
- Strategic Partnerships
- P&L Management
- Resource Management
- Training
- Customer Satisfaction
- Call Center Development
- Ivr
- Customer Retention
- Customer Service
- Telecommunications
- Lead Generation
- Vendor Management
- Call Centers
- Contact Center Management
- Sales Management
- Leadership
- Inbound Marketing
- Project Management
- Customer Experience
- Contract Negotiation
- Start-Ups
- Workforce Management
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