Peter Ryan
Data Analytics Leader | MBA
- Role
- Manager - Infomatics at Presbyterian Healthcare Services
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Peter Ryan
I am a proven expert in data-driven strategies with success in healthcare and other…
Experience
Manager - Infomatics
Presbyterian Healthcare Services
Feb 2024 — Present
Leading call center analytics for PHS Customer Service Center and Claims & Payment Integrity team.Managed team of 3 individual contributors.Overhauled contact center data analytics to replace 13 Tableau dashboards and 4 data sources. Aligned metric definitions and improved performance.Developed First Call Resolution methodology for Medicaid reporting. Providing contact center executives with recommendations, briefing on each methodologies\' implications, and gaining business alignment for methodology.Led claims reconciliation between health plan and hospital claims using HRP and Epic.
Education
Georgetown University McDonough School of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
2016 — 2018
College of the Holy Cross
Bachelor's degree, Political Science and Government
2009 — 2013
Skills
- Volunteer Management
- Ngp
- Microsoft Office
- Marketing Strategy
- Event Planning
- Market Research
- Editing
- Project Management
- Research
- Grassroots Fundraising
- Regression Analysis
- Marketing Communications
- Public Speaking
- Sql
- Strategy
- Data Analysis
- Volunteer Recruiting
- Tableau
- Photoshop
- Social Media
- Nonprofits
- Leadership
- Community Outreach
- Social Networking
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