Peter Reblitz

About Peter Reblitz

Results driven Sales Executive with significant experience in the contact sales center and direct sales industries. Recognized as a leader with exceptional ability to create and develop meaningful and financially beneficial client relationships, while consistently exceeding quota. Strong attention to detail, interpersonal skills and team building abilities. I thrive in a competitive environment where creativity and proven salesmanship will contribute to the bottom line. Specialties: • New Business Development • Executive Level Sales • Sales Management • Consultative Sales • Partner Engagement

Experience

1. Workforce Analyst

   Mobile Mini Solutions

   Sep 2017 — Present · Phoenix, AZ, US

   Monitors contact volume for multiple queues in multiple locations and moves agents into and out of queues in a timely manner to coordinate and distribute volume based on staff availability and skill level to support the optimal utilization of resources.2. Analyzes data, including but not limited to customer support performance as well as internal and external customer feedback to identify trends and/or patterns.3. Provides regular operational, financial and statistical reports, most in an Excel format, to the Sr. Management team. Makes recommendations regarding opportunities for improvement where appropriate.4. Addresses telephone and telecommunication issues for the company. Researches and recommends enhanced customer support methodologies through the Company’s service delivery systems, including phone, email, chat and SMS response systems and technologies.6. Participates in testing of enhancements. Scope of involvement may include creating / identifying test scenarios, developing scripts, executing tests, documenting results and measuring impact of enhancements. Chat, SMS, etc.