Peter Pallar
Project Manager @ IBM | Client - Indusind Bank Ltd I Service Delivery Management I ITIL
- Role
- Project Manager at IBM
- Location
- Vasai Virar, MH, IN
- LinkedIn followers
- 500 followers
About Peter Pallar
I am an IT Service Delivery & Project Management professional with over a decade of…
Experience
Project Manager
Oct 2024 — Present · Mumbai, IN
Driving end-to-end IT service delivery for IndusInd Bank, covering IBM-managed applications and infrastructure, with responsibility for service stability, governance, and client engagement.Key Responsibilities & Achievements- Lead cross-functional delivery teams (Major Incident, Problem, Change, Knowledge, Monitoring (Dynatrace/Solarwind), Vendor Management, MIS, Quality) with 40+ staff ensuring smooth IT operations- Built the service delivery organization from the ground up during IBM’s first year of engagement, creating SOPs, governance models, process documents, and staff training- Drove Continuous Service Improvement, reducing monitoring alerts by 30% through proactive optimization of Dynatrace & SolarWinds- Collaborated with the BMC Helix team to design and implement Incident, Problem & Change modules integrated with monitoring and DigitalOps- Ensured SLA compliance and significantly reduced recurrence of major incidents, strengthening client confidence- Achieved service stabilization in the first year, enhancing delivery maturity and client satisfaction.
Education
Late Shri Vishnu Waman Thakur Charitable Trusts Bhaskar Waman Thakur College of Science Yashvant Keshav Patil College of Commerce
Bachelor of Mass Media
2015 — 2018
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