Peter Olatokunbo Awomoyi

Custom Solutions @BT Group

London, GB

Technical services solutions specialist with excellent operational management experience and an exemplary track record leading the on-boarding process and implementing operational tooling capabilities for existing/new services. Well-versed in ITIL support systems for incident, change and configuration management across multiple areas of responsibility. • Developing and implementing strategies to ensure the team will reach set goals and meet key performance indicators• Assessing longer term cost implications by identifying efficiencies to drive performance and alignment with BT scorecards• Documenting processes in accordance with ISO and promoting an open and receptive customer focused culture • Reviewing on-going team efforts against SLAs, OLAs and KPIs and working tirelessly to deliver operational excellence• Delivering high end data manipulation and resolving complex incidents by improving the integrity of customer security• Supporting the delivery of security services and monitoring all alerts related to applications system components/modules• Managing relationships with customers, suppliers and stakeholders, as well as third parties, joint ventures and OLOs• Recommending ways to enhance performance to obtain resolutions in conjunction with root-cause analysis processes• Organising team training for staff members and welcoming team members\' feedback, ideas, vision and thoughts• Evaluating team members\' activities and proactively managing the flow of day-to-day operations and productivity