Peter North

Technical Operations Manager @Network Rail

Manchester, GB

Provide effective line and resource management to individuals within the End User team.2. Set personal objectives for team members, checks quality of assignment objectives and performs formal performance management reviews.3. Develop strategic policies and processes to continually improve the effectiveness End User support and maintenance.4. Provide direction and initiatives to be driven throughout End User.5. Manage budgets and costs effectively.6. Confirm that strategic recommended solutions support infrastructure, policies, standards and the business needs by maintaining close interaction with relevant business departments.7. Provide effective management and leadership of the End User team and implement the transformation requirements to deliver against the overall ITSS strategy. Maintain delivery of the services by utilising resources in accordance to industry best practice (e.g. ITIL) and develop tools and techniques that will sustain continual service improvement of all delivered services.

Staffordshire University

2010; BA (Hons)

2003: Staffordshire University

BA (Hons)

Alsager School

A