Peter Nilsson

About Peter Nilsson

With over 25 years of experience in the telecommunications industry, I bring a leadership…

Experience

1. Principal Engineering Manager

   Microsoft

   Jun 2018 — Present

   Primarily responsible for managing 24x7x365 full stack contact center operations & infrastructure services (including 3rd party SaaS solutions, monitoring, network, capacity, IT service management, tooling, and automation). Integration development responsibilities (e.g. managing software development teams) building DevOps capabilities into our solutions, supporting design, delivery, and operations across 80+ contact center sites (leveraging Azure AppInsights and other Service Health telemetry technologies).

Education

• University of Miami Herbert Business School

  MBA, Telecommunications Management & Economics

• University of Miami

  BA, Economics

• The George Washington University

  Master's Certificate, Project Management

Skills

• Product Development
• Mergers & Acquisitions
• Business Development
• Product Management
• Business Process Improvement
• Voice Over Ip (Voip)
• Project Management
• Risk Management
• Vendor Management
• Start-Ups
• Business Planning
• Telecommunications
• Voip
• Itil Service Strategy
• Software as a Service (Saas)
• Mergers
• Strategy
• Itil Implementation
• Customer Relations
• Program Management
• Saas
• Consulting
• Professional Services
• Integration
• IT Service Management
• IT Service Delivery
• Business Strategy
• Management Consulting
• Management
• Product Marketing
• Customer Service
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership
• Leadership
• Entrepreneurship