Peter Muir
Director of Operations @International Programs Group
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WORK HISTORY
Director of Operations @International Programs Group
Toronto, ON, CA
As a Director of Operations, I coordinate with the Administrative, Financial, and Reporting teams in supporting our Claims services and external clientele.
EDUCATION
Carleton University
Bachelor of Arts, Honours, Philosophy
SKILLS
ABOUT PETER MUIR
My career has allowed me to hold several operational, managerial, and relationship management positions, providing me with a deep knowledge of employee experience and its impact on client satisfaction. My leadership approach provides a positive operational environment, to generate a strong client service delivery. By focusing on solution-oriented results; we build a client’s confidence that their concerns are addressed and bolster workflow solutions to motivate the operational team.Success is a continued pursuit that is developed through iterative communication, data-driven reporting, and learning from setbacks. A strong management team will work together to pull the results together, and collaborate on the strategic planning to lead the team in each phase going forward. I leverage this approach to motivate the full team toward desired growth targets. Through the marriage of employee engagement, client satisfaction and advocating for full employment of our corporate services, my managing goal is to encourage sustainable growth for all parties.
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