Peter Mplias
Project Manager Ii @TELUS Business
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WORK HISTORY
Project Manager Ii @TELUS Business
4G International Roaming- All Marketing & L&R Campaigns/Promos including National Quarterly Campaigns
EDUCATION
Seneca Polytechnic
Business Management, Accounting, Operations
SKILLS
ABOUT PETER MPLIAS
A professional within the telecom industry for over 20 years with Expertise in the Operations / Customer Experience sector- Responsibilities have focused on building, maintaining and managing high performance business requirements and prepared abstracts and summaries of studies using a range of analytical techniques including statistical, economical, financial and scientific analysis- Committed to high professional standards and code of ethics, adding value to all stakeholder relationships and delivering bottom line results. Highly trustworthy, self-motivated and always focused on delivering a positive return on investment.Major Achievement- Managed the first TELUS customer journey map (CJM) project for our prepaid business with an International vendor; A technique that helped TELUS understand how our clients interacted with us across multiple channels and touch-points. Objective was to understand the entire prepaid journey, the current client experience, a view of the opportunities to improve the journey, and areas of good practice we should maintain. Outcome? Implemented many initiatives, with an end result of OPEX reduction by $600K per/annum, a reduction by 2bps in % of base calling, and reduced Contra Revenue by $3.0M per/annum.
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