Peter Mgbolu

About Peter Mgbolu

Customer Success & Transformation Leader | Driving Growth, Retention & Digital Transformation | Cloud Modernization & Security InnovationVisionary leader with 25+ years of experience shaping enterprise strategies, accelerating cloud adoption, and delivering transformative business outcomes. Proven track record of influencing C-suite stakeholders, scaling global programs, and building high-performing teams that drive predictable growth and customer retention. Recognized for operational excellence, strategic vision, and fostering executive relationships that enable digital transformation at scale.Core Leadership Competencies• Executive Stakeholder Engagement | Strategic Planning | Portfolio Governance • Cloud Adoption & Modernization | Customer Success Leadership | Risk Mitigation • People Development & Coaching | Operational Excellence | Digital Transformation Strategy• Cloud Architecture | Cybersecurity | AI & Data Transformation | Zero Trust | Technical Program Leadership

Experience

1. Principal Customer Success Account Management

   Microsoft

   Mar 2025 — Present · Dallas, TX, US

   Lead strategic customer success initiatives across enterprise accounts, driving adoption and consumption of Microsoft cloud solutions.Key Achievements:• Accelerated Cloud Growth: Delivered 201% YoY increase in Azure consumption and M365 activations, unlocking measurable business outcomes for strategic accounts.• Executive Influence: Orchestrated C-suite business value engagements, shaping multi-year transformation roadmaps and securing $25M incremental cloud consumption.• Operational Excellence: Designed and implemented health programs, reducing escalations by 72% and improving milestone completion across portfolios.• Cross-Functional Leadership: Unified engineering, support, and partner teams to execute strategic initiatives seamlessly.• Talent Development: Mentored peers and technical teams, driving a 125% improvement in customer satisfaction scores.• Security Leadership: Guided adoption of Zero Trust architecture and advanced threat protection, reducing risk exposure by 40%. • Technical Governance: Designed operational health frameworks improving delivery predictability and compliance across portfolios. • Innovation Enablement: Led AI and data transformation programs, accelerating analytics capabilities for strategic customers.

Education

• University of Benin

  B.Eng, Electrical and Electronics Engineering

  1991 — 1997

Skills

• Product Management
• System Administration
• Business Intelligence
• Strategy
• Microsoft Exchange
• Network Security
• Strategic Planning
• Networking
• Consulting
• Microsoft Technologies
• Business Strategy
• Troubleshooting
• Team Management
• Pre-Sales
• Infrastructure
• Project Management
• Iso 27005
• Leadership
• Team Leadership
• Project Planning
• IT Service Management
• Change Management
• Active Directory
• Windows Server
• Telecommunications
• Disaster Recovery
• Microsoft Office Sharepoint Server
• Integration
• IT Operations
• Business Development
• Management
• Cloud Computing
• Software Project Management
• System Deployment
• Servers
• Itil
• Software Development
• Security
• Enterprise Software
• Enterprise Architecture