Peter Kim

WORK HISTORY

EDUCATION

ABOUT PETER KIM

Offering more than 19 years of progressive Operations, People, Customer Support, and Project Management leadership experience, specializing in Customer Support, Operational Excellence, and Fulfillment Operations. Customer-centric servant leader who is detail-oriented and possess optimized skills hiring and developing employees, DC/FC Inbound and Outbound operations, hiring and leading Safety investigations teams, Trust & Safety Operations, Lean, Six Sigma, and Agile methodologies, 3PL and Vendor partnerships, managing projects across cross-functional teams, scaling growth across a global network, and resolution of Customer Support issues. Proven track record of providing best-in-class service and results through leadership mentorship, process and operational innovation, excellent verbal and written communication, and positive influence through all levels of the organization.Areas of Expertise: Operations Management Customer Support Management Multi-tiered Business Organization Management Global Outsourcing Operations Trust & Safety Risk Management Process Improvement Employee Engagement and Retention Leadership Mentorship and Development Social Media Operations Strategic Planning Operational Excellence Hoshin Kanri/Lean Production Planning Cross-Functional Team Management Kaizen Events Staffing and Resource Management Key Performance Indicators Maximizing Inventory Capacity LEAN/Six Sigma Kanban Scrum Agile Project Management Microsoft Office - Word, Excel, Powerpoint, Outlook, Visio, OneNote, Access, Project Google Suite - Docs, Sheets, Slides, Forms, Jamboard Project Management Tools - Asana, JIRA, Trello, Zendesk, Smartsheet Workforce Management Tools - Kronos, MyTime, Workday, Verint Warehouse Tools - RF Technology, Manhattan WMS, DEMATIC, Intelligrated WCS, Periscope You may e-mail me directly at p••••••••@gmail.com