Peter Kiernan
4x Salesforce Certified | Certified ScrumMaster | Certified SAFe® 5 Agilist
- Role
- Business Analyst at PingWind
- Location
- Sterling, VA, US
- LinkedIn followers
- 500 followers
About Peter Kiernan
I\'m a business analyst with 5+ years of experience working in Salesforce on Agile teams. I have hands-on experience throughout the software development lifecycle, including requirements gathering, user story creation, workflow design, process improvement, and product demonstrations for stakeholders. My background includes data analysis, CRM systems, and cross-functional teamwork. I have a Bachelor of Business Administration degree from James Madison University.
Experience
Business Analyst
Aug 2025 — Present
Conducted user experience research sessions on VA Health Connect CRM workflows (VCV and Scheduling & Administration), capturing end‑user feedback and securing client approval for prioritized enhancements- Led focus groups with clinical triage nurses to co‑design the progress note feature and refine page layouts, translating feedback into actionable user stories and backlog items- Collaborated with stakeholders and technical architects to design and establish system integrations supporting the stand‑up of the Pharmacy service, defining data flows and documenting requirements in JIRA- Facilitated stakeholder sessions and end‑user testing across initiatives, ensuring solutions aligned with clinical needs, improved usability, and met compliance standards- Supported Agile ceremonies and backlog refinement, driving traceability from discovery through delivery and continuous improvement across CRM enhancements.
Education
James Madison University
Bachelor of Business Administration (BBA), Management
2014 — 2016
Laurel Ridge Community College
Associate of Arts and Sciences (AAS)
2013 — 2014
Trailhead by Salesforce
300+ badges | 13 Superbadges
Skills
- Teamwork
- Organization Skills
- Adobe Illustrator
- Research
- Adobe Photoshop
- Time Management
- Microsoft Office
- Customer Service
- Team Building
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