Peter Kielo
Director of Client Delivery @Tactable
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WORK HISTORY
Director of Client Delivery @Tactable
Leadership and Team Development: Lead, mentor, and inspire a high-performing delivery team, fostering a culture of excellence and continuous improvement to achieve superior client outcomes- Operational Excellence and Process Optimization: Develop and implement best-in-class delivery processes and methodologies to enhance efficiency, quality, and client satisfaction across all projects- Financial Stewardship and Performance Management: Oversee the financial health of client delivery operations, including budget management, forecasting, and profitability analysis, ensuring projects deliver value both to clients and the organization- Risk Mitigation and Issue Resolution: Proactively identify potential risks and develop robust mitigation strategies. Serve as the escalation point for critical issues, ensuring timely resolution and maintaining client trust- Strategic Alignment and Growth Initiatives: Collaborate with cross-functional leadership to align delivery practices with organizational goals. Drive strategic initiatives that support business growth and innovation in service offerings- Client Relationship Management: Cultivate and sustain executive-level relationships with key clients, ensuring alignment with their business objectives and driving long-term partnerships.
EDUCATION
McMaster University
Bachelor of Engineering (B.Eng.)
ABOUT PETER KIELO
Director of Client Delivery at Tactable
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