Peter Johnson
Strategic Features & Futureproofing Manager @Lloyds Banking Group
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WORK HISTORY
Strategic Features & Futureproofing Manager @Lloyds Banking Group
Manchester, GB
Shaping and landing strategic digital features that genuinely matter to customers• Turning customer insight, data and strategy into clear priorities and deliverable outcomes• Helping teams focus on what matters most by navigating trade‑offs, dependencies and constraints• Working across product, engineering, design, risk and governance to align strategy with delivery• Championing accessible, inclusive and responsible digital experiences• Bringing clarity to complex decisions so great ideas actually ship
SKILLS
ABOUT PETER JOHNSON
I’m a digital strategy and prioritisation leader with a strong track record of turning customer insight, accessibility needs and regulatory expectations into clear, deliverable digital outcomes.Currently working in Strategic Features & Prioritisation, I focus on shaping what gets built — and why — ensuring teams are focused on the changes that matter most to customers and the business.My background includes leading Digital Customer Vulnerability & Accessibility, where I helped embed inclusive design, reduce customer harm and ensure digital change met FCA Consumer Duty expectations. This experience continues to inform how I approach strategy, prioritisation and delivery today. How I Work• Customer‑led and outcome‑focused• Comfortable operating between strategy, delivery and regulation• Clear communicator in complex or sensitive spaces• Pragmatic — focused on what will actually land, not just what looks good on a slide.
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