Peter Hughes
Vice President of Global Customer Support @Dragonpass
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WORK HISTORY
Vice President of Global Customer Support @Dragonpass
GB
ABOUT PETER HUGHES
As Vice President of Customer Support, I lead a 24/7 global contact centre operation spanning the UK, Uganda, Mexico, the Philippines, and Singapore. During my career I’ve been responsible for delivering seamless, omni-channel customer experiences for some of the world’s most recognisable brands.With over 17 years of experience across the tech, insurance, banking, and retail sectors, I specialise in transforming customer support functions into high-performing, strategically aligned operations. My core focus is on eliminating customer pain points, reducing unnecessary contact, and leveraging the power of AI to enhance service delivery on a global scale.I’m passionate about operational excellence, empowering teams, and driving continuous improvement. From implementing automation and system integration to optimising end-to-end processes, I ensure that every interaction adds value – for both the customer and the business.My mission is to redefine customer support by blending innovation, technology, and human empathy, and to consistently raise the bar for customer experience worldwide.
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