Peter Hogg
Director Customer Management @British Council
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WORK HISTORY
Director Customer Management @British Council
Leads global customer management function, collaboratively delivering the UK’s cultural relations mission and a £800m Digital and Face to Face English and Exams Business across 115 countries.• Accountable for global customer management network of staff.• Delivery of deliberate, purposeful, efficient and effective end-to-end customer experience.
EDUCATION
The University of Edinburgh
PGCE, Modern Languages, Merit
The University of Edinburgh
MA Hons, Applied Linguistics and French, 2:1
Trinity College London
DipTESOL, TESOL, Pass
ABOUT PETER HOGG
Customer Success. True operational efficiency and effectiveness. Positive business growth. Profit for purpose. Green recovery. Leads global customer management function collaboratively delivering the UK\'s cultural relations mission and an £800m English and Exams business across 115 countries Specialties: Certified Customer Experience Professional (CCXP) Customer experience management and consultancy Insight Monitoring and evaluation Customer management strategy Business development strategy Language and communication skills Training and teaching Coaching and development Education
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