Peter Hamilton
Head of Field Operations @Haier Europe
Signup · Get unlimited contacts
WORK HISTORY
Head of Field Operations @Haier Europe
Responsible for Haier\'s (Haier, Hoover and Candy domestic appliances) field service engineer operations in the UK, Ireland and Nordics, completing repair visits annually through a mix of directly employed engineers and subcontract partners.
EDUCATION
University of Bradford
MBA
University of St Andrews
MA (Hons) 2.1
SKILLS
ABOUT PETER HAMILTON
I am a highly adaptable Operations Director and General Manager with operational management, international business and significant P&L experience (up to £50M, 250+ FTE) leading business units, operations and sales teams mainly in industrial services, manufacturing and distribution businesses from multinationals to SME’s, including private equity owners. Purposeful, adapatable, with a consultative leadership style I lead performance and cultural improvement to deliver business objectives by challenging, engaging and developing multi-site and field-based sales and operations teams.I\'ve led and worked with teams in industry sectors as diverse as chemical distribution and council tax collection, industrial refrigeration maintenance and tubular good manufacturing. In service and manufacturing operations, sales, customer service, field and office-based, single and multi-site, multi-nationals and SME\'s. What is common- delivering results through the people and managing change.Some key achievements include: Re-established a continuous improvement culture and team in to a unionised, heavy manufacturing operation resulting in a 33% improvement in production uptime over 2 years while reducing customer quality complaints to zero. Defined and implemented a 3 year plan to return a loss-making regional plastics distribution business to profitability. Integrated two regional operations to create a national industrial refrigeration service business, providing a consistent and improved service and customer experience, resulting in new contract wins, including the largest ever maintenance contract for the business.Skills:Leadership of large, multi-site and field-based operations and sales teamsB2B and B2C service operations and manufacturing managementBusiness assessment, strategic and tactical action planning and change managementTeam building and developmentCommercially astuteP & L managementBusiness retention and developmentProcess improvementHealth, Safety and Quality ManagementDiverse industry experience and best practice sharingOperations Director | Service Director | Business Unit Director | Regional Director | General Manager
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.