Peter Hall

AVP Omnichannel Customer Solutions at GM Financial

Role: AVP Omnichannel Customer Solutions at GM Financial
Location: Dallas-Fort Worth, TX, US
LinkedIn followers: 500 followers

About Peter Hall

I am an experienced professional with over 15 years of experience in project management and business analysis delivering successful technology solutions. My approach is to be hands-on from inception to completion with a strong understanding of the architecture, technology and processes which compose the final product. I have a proven capability to be a consensus-builder who delivers results that satisfy the client, development and operational stakeholders for my projects.

Experience

AVP Omnichannel Customer Solutions
GM Financial
Mar 2021 — Present · TX, US
Leadership of digital product team for customer-facing web and mobile applications, billing statements and online payments• Net Promoter Score increase from 57 to 75• Digital profile penetration from 65 to 76% of portfolio • 2.2 million online payment transactions monthly• 2.5 million mobile app downloads• 83% containment – resolution of customer need within digital channel• 95% of automatic payment registrations• Incorporation of General Motors Marketing and Rewards programs• Integration with messaging & AI chatbot• Launched Cadillac Financial digital experience

Education

Texas A&M University
Bachelor of Business Administration (B.B.A.), Finance
Texas A&M University
Bachelor of Business Administration, Finance

Skills

Process Improvement
Management
Networking
Disaster Recovery
Security
Enterprise Software
Enterprise Architecture
Business Intelligence
IT Management
Software Development
Call Centers
Bpo
Business Process Improvement
Software Project Management
Crm
Itil
Pmo
Integration
Project Portfolio Management
Program Management
Pmp
IT Operations
Leadership
Resource Management
IT Service Management
Vendor Management
Telecommunications
Analysis
Training
Testing
Visio
Business Process
Business Process Design
Requirements Analysis
Risk Management
Consulting
Professional Services
Project Management
Software Documentation
Sdlc

Contact information

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Work email
•••••@gmfinancial.com
Personal email
•••••@•••••.com
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Current company

GM Financial

Financial Services · 8.8K employees · Founded 1992 · Fort Worth, Texas, United States

GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development. GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations. For more information, visit www.gmfinancial.com. NMLS #2108 (https://nationwidelicensingsystem.org/about/Pages/NMLSConsumerAccess.aspx)

gmfinancial.com

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