Peter H.

About Peter H.

As Manager of Client Operations, I lead with a blend of technical insight and business acumen to drive client success, enhance operational efficiency and empower high-performing teams. I collaborate cross-functionally with internal experts to refine processes and deliver value, while mentoring team members to grow their skills and impact.

Experience

1. Senior Manager, Client Operations

   Icario

   Feb 2026 — Present

   Leads the Client Operations team whose members serve as a client’s day-to-day contact supporting implementation, managing key project milestones, monitoring performance and ensuring issue resolution for healthcare outreach programs.• Supports client escalations as well as providing leadership support during client calls, when needed.• Oversees program performance for clients across the team’s portfolio.• Identifies areas or projects that will improve Client Operations through increased efficiencies, communication and/or management.• Establishes key performance indicators for the CXM team and regularly monitors performance against these metrics.• Provides regular reports to senior leadership on customer success metrics, highlighting areas of improvement and success stories.• Supports and deploys training across the Client Operations team.

Education

• University of Louisville

  Bachelor of Arts (B.A.), Political Science and Communication

  2004 — 2008