Peter Gerlach
General Manager @Concord Hospitality Enterprises
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WORK HISTORY
General Manager @Concord Hospitality Enterprises
US
Hyatt House Boulder Broomfield, CO123-Room Extended Stay Hotel | At the Edge of the Rocky Mountains• Directed all hotel operations, including guest services, food & beverage, housekeeping, and front office, achieving consistently high guest satisfaction scores.• Developed and executed daily revenue strategies, increasing ADR year-over-year and boosting RevPAR through optimized pricing and segmentation strategies.• Monitored MPOR and GOP performance, implementing cost-control measures that improved departmental efficiency and contributed to an increase in overall profitability.• Analyzed weekly STR (STAR) reports, positioning the hotel in the top half of its competitive set in both occupancy and revenue metrics.• Designed and launched targeted marketing and promotional initiatives, driving incremental revenue growth and increasing group bookings.• Directed comprehensive budgeting and forecasting processes, ensuring financial accountability and achieving revenue and expense targets consistently.• Built and led high-performing teams, enhancing employee engagement, reducing turnover, and fostering a culture of service excellence across all departments.• Manage Accounts Receivables & Payables, processing invoices weekly and collecting on outstanding invoices, tracking expenses and P&L reporting.Compass Hotel by Margaritaville Anna Marie Sound, FL123-Room Full-Service Hotel | Adjacent to Anna Marie IslandManagement Contract Exchanged Companies 2/1/26.
EDUCATION
Florida International University
History
Florida State University
Florida State University, Human Resources Management and Services
Kennesaw State University
History
SKILLS
ABOUT PETER GERLACH
Results-driven Hotel General Manager with extensive experience overseeing all aspects of hotel operations, driving profitability, and delivering outstanding guest satisfaction and EOS ratings. Proven success in managing both front- and back-of-house functions to ensure seamless service, operational efficiency, and consistent brand standards.• Strategic leader skilled in revenue growth, cost control, labor optimization, and P&L management. Adept at developing and executing operational plans that enhance performance, increase market share, and exceed financial targets.• Strong background in team leadership, recruitment, training, and performance management. Experienced in managing teams of 20–200 employees, fostering a positive culture of accountability, engagement, and excellence.• Committed to delivering exceptional guest experiences through effective service standards, proactive issue resolution, and continuous operational improvement. Recognized for building high-performing teams and achieving measurable results in competitive hospitality environments.
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