Peter Figueroa
CSA at Alaska Airlines |Avn Ops Manager at US Army | LSSYB | Program Management | Operations Manager | Continuous Improvement | Talent Acquisition | Flight Operations | Active Secret Clearance | Native Spanish Speaker
- Role
- Customer Service Agent at Alaska Airlines
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Peter Figueroa
As a results-driven Operations and Logistics Manager with 21+ years of leadership…
Experience
Customer Service Agent
Jun 2025 — Present · Seattle, WA, US
Provided exceptional customer service to passengers, ensuring a positive travel experience. • Assisted in resolving customer inquiries and complaints, enhancing customer satisfaction ratings. • Collaborated with team members to streamline operations, improving efficiency by 15%. • Engaged in continuous training to stay updated on airline policies and procedures.
Education
Institute for Veterans and Military Families - IVMF
Lean Six Sigma Yellow Belt
2024
Embry-Riddle Aeronautical University
93 credit hours towards B.S in Aeronautics
Project Management Institute
Project Management
2024 — 2024
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