Peter Ferreira
Regional Operations Manager at AIReS
- Role
- Regional Operations Manager at Aires
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Peter Ferreira
Extensive experience in Client Services, Call Center Operations, and Global…
Experience
Regional Operations Manager
Apr 2012 — Present · Dallas-Fort Worth, TX, US
Ensuring employees, customers, and vendor accountability to sustain quality system objectives• Participating in strategic planning discussions to establish short term and long term company goals• Responsible for managing tri-regional operation teams, including hiring, training, and career development while ensuring the satisfaction of both clients and customers• Project Management consisting of coordinating group moves Internationally through our partners and developing process flows and cost analysis• Participated in user acceptance testing for new software roll out and training of the operations teams• Providing leadership and direction and effectively working with clients at risk, working collaboratively with general managers to ensure continuity in service delivery
Education
Western Connecticut State University
BA
1995 — 1999
Western Connecticut State University
Bachelor's degree
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