Peter Eddowes
Information Technology Service Delivery Manager @Equiniti
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WORK HISTORY
Information Technology Service Delivery Manager @Equiniti
Crawley, GB
As an IT Service Manager my primary focus is on the IT services for Equiniti’s core business sectors, providing strong IT Service management, IT internal and supplier management services to all Equiniti Group functions across all Equiniti business divisions.My main responsibilities are managing the IT Service Catalogue, Managing complex service deliverables / SLA’s, owning management escalations, Major Incident management and delivering IT Service Improvements working with key stakeholders and Equiniti’s global IT support teams. I interface with the IT Director and Business Stakeholders for service reporting, management of the Equiniti business priority problems and management of the communication of critical service issues.I also manage the service introduction process for new services, and the establishment of associated IT service levels. Working with internal / external clients, suppliers, wider business stakeholder, and IT stakeholders
EDUCATION
Crawley College
HND and OND In Electonic Engineering, Electrical and Electronics Engineering
ABOUT PETER EDDOWES
I am a professional ITIL Certified Service Delivery Manager with well-developed operational incident and project management skills, the ability to manage multiple complex $40M and above customer service contracts globally coupled with emotional intelligence, sound judgement, and leadership qualities. I am a member of the senior delivery teams, with strong customer service improvement thrust and have documented high levels of customer satisfaction leading to increased customer confidence, loyalty and investment. I am accountable for all aspects of IT Service Management working with key business stakeholders and Equiniti’s global IT support teams providing fast operational support, SIP and managing escalations whilst providing clear customer information. With an exceptional drive for results, I specialise in building and managing highly successful teams that deliver outstanding results in competitive sectors. Working in heavily client services orientated environments, I am an extremely confident communicator and negotiator able to develop strong working relationships at all levels. I efficiently manage stakeholders that include large remote support teams and 3rd part vendor management to drive contractual requirements. I also have an innovative approach to developing solutions for clients to ensure translation of the clients’ business requirements into specific deliverables. A problem solver, with data analysis and cutting edge ideas, I have led change management initiatives resulting in optimal company performance.
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