Peter Brown

WORK HISTORY

EDUCATION

SKILLS

ABOUT PETER BROWN

A senior software technical writer with over 20 years of experience in the Waterloo Region high-tech industry- Writes for any audience, in any style, for any technology you can dream up- Specializes in working with software development teams, in an agile scrum environment, to produce an excellent user experience through delivering content that is relevant, timely, and on point- Targets end users, technicians, administrators, and programmers through every appropriate medium, from user manuals, online help, web copy, quick-start guides, API guides, and customer support articles- Works closely with software product development teams, expanding contributions to user experience as well as user assistance, understanding that delivering the right content to the user at the right time, regardless of medium, can make or break a successful application- Interviews subject matter experts with experience, insight and ease, turning their detailed technical knowledge into simple instructions so that the user can accomplish their goals- Edits the work of both peers and technical staff for high-level guidance or detailed application of a style guide- Works with third-party translation and production vendors to produce high quality output at optimal prices- Writes in all styles required, from concise, task-based topics for helping users get the job done, to the more expository approach needed for overviews and outlines- Writes considered-purchase B2B marketing collateral for high-tech clients as needed.