Pete Harmon
Executive Leader: Contact Center Operations • CX Strategy • BPO Leadership • KPI Optimization • Scaling 24/7 Multi-Site Teams
- Role
- Chief Commercial Officer (CCO) at Slingshot By Pronto Bpo
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Pete Harmon
Dynamic operations and customer experience executive with 15+ years leading large-scale, multi-site, 24/7 contact center organizations across BPO, SaaS, and enterprise environments. Proven record building high-performing global teams, transforming customer service operations, and deploying technology that increases efficiency, profitability, and service performance.Expert in workforce management, capacity planning, KPI and quality optimization, and operational scaling. Adept at aligning cross-functional leaders, implementing data-driven processes, and driving large-scope organizational change.Known for improving NPS/CSAT, delivering measurable gains in service levels and cost efficiency, and building operational models that support high-growth organizations. Passionate about developing leaders, modernizing CX technology, and creating seamless customer journeys.Specialties:24/7 Operations • Contact Center Strategy • Customer Experience • WFM • Capacity Planning • KPI Optimization • BPO Leadership • Technology Integration • Change Management • Organizational Scaling • Leadership Development
Experience
Chief Commercial Officer (CCO)
Apr 2025 — Present · Lehi, UT, US
Education
University of Utah - David Eccles School of Business
Bachelor of Science (B.S.), Business Management
1994 — 1999
Skills
- Product Development
- Leadership
- Program Management
- Time Management
- Customer Experience
- Contract Negotiation
- Customer Relationship Management (Crm)
- Contact Centers
- Strategy
- Budgeting
- Microsoft Office
- Sales
- Mentoring
- Crm
- Employee Training
- Budgets
- Process Improvement
- Team Leadership
- Project Management
- Call Centers
- Business Development
- Account Management
- Change Management
- Leadership Development
- Performance Improvement
- Team Management
- Operations Management
- Customer Service Management
- Coaching
- Security
- Sales Management
- Direct Sales
- Training
- Customer Satisfaction
- New Business Development
- Sales Operations
- Customer Retention
- Customer Service
- Business Process Improvement
- Management
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