Pete Gjerness

About Pete Gjerness

Accomplished Vice President of Operations with over 20 years of experience driving production efficiencies, optimizing costs through innovation, and enhancing client satisfaction. A strategic and analytical leader with a proven ability to streamline operations, improve productivity, and foster strong client relationships in fast-paced environments. Big picture analyst who contributes to bottom-line growth for operations and production businesses.· Developed and executed scalable production plans, aligning with corporate growth objectives and expanding capacity by 33%.· Modernized printing and production techniques, integrating safety procedures and implemented lean manufacturing and Six Sigma methodologies. Respected, people-oriented leader with proven ability to create long-term vision, build consensus, shape organizations, and produce results.· Led cross-functional teams of over 100 employees, fostering a high-performance culture and achieving overall employee engagement scores of 84%· Spearheaded operational strategy, driving 33% increase in production efficiency and reducing costs by 32% through process optimization.

Experience

1. Service Leader - Onsite Operations

   New York Life

   Apr 2025 — Present

Education

• Minnesota State Community and Technical College

  Associate of Arts - AA

Skills

• Deposits
• Customer Retention
• Customer Service
• Customer Satisfaction
• New Business Development
• Budgets
• Sales Process
• Crm
• Banking
• Strategic Planning
• Team Building
• Management
• Lead Generation
• Vendor Management
• Team Leadership
• Operations Management
• Sales
• Process Improvement
• B2b
• Direct Marketing
• Selling
• Strategy
• Salesforce.com
• Marketing
• Sales Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Product Management
• Leadership
• Organizational Development
• Account Management
• Business Development