Pete Farley

About Pete Farley

Personal Information: Pete Farley f••••••••@verizon.net Kingwood, Texas…

Experience

1. Sr Policy Analyst and Technical Writer

   Mr. Cooper

   Apr 2014 — Present · Dallas-Fort Worth, TX, US

   Senior Policy Analyst and Technical Writer on the Business Control team supporting Direct to Consumer and Correspondent Lending origination channels. Develop both core origination process procedures, regulatory policy standards and job aids that impact the business. Key initiatives include:o Worked with leadership to implement a Level of Effort (LOE) evaluation model to be used as a benchmark to evaluate a writer’s effort on specific projects to be used in the annual review process.o Lead the writing effort converting Direct to Consumer to a new LOS (Encompass) writing all core process flow procedures in 2014. Received an Origination Excellence Team Award for this effort.*Lead the writing effort converting Home Community Mortgage (HCM) to a new LOS (Encompass) writing all core process flow procedures in 2015.*Lead TILA RESPA Integrated Disclosure (TRID) procedure update effort for HCM.*State of Illinois Residential Real Property Act (IL Anti-Predatory) subject matter expert. Documented comprehensive procedures to ensure compliance with state regulators.

Skills

• Coaching
• Data Analysis
• Situational Leadership
• Technical Writing
• Mortgage Banking
• Associate Satisfaction Program Development
• Operations Management
• Product Development
• Analysis
• Sales Management
• Customer Retention
• Customer Service
• Credit
• Financial Analysis
• Strategy
• Job Satisfaction
• Financial Services
• Crm
• Time Management
• Account Management
• Change Management
• Team Leadership
• Vendor Management
• Selling
• Loans
• Finance
• Negotiation
• Customer Satisfaction
• Training
• Sales
• New Business Development
• Strategic Planning
• Loan Servicing
• Management
• Team Building
• Insurance
• Mortgage Lending
• Process Improvement
• Sales Training Curriculum Development
• Forecasting