Pete D.

WORK HISTORY

EDUCATION

SKILLS

ABOUT PETE D.

I am an experienced Head of IT Operations and Service Delivery with a proven track record of creating superior IT environments that optimise total cost of ownership and improve business service levels. I have strong technical skills, combined with managerial experience of operating in service delivery and operational environments. This background allows me to bridge the gap between business and technical teams in order to translate commercial requirements into best-in-class technical solutions. I am a passionate people manager and enjoy building, managing and improving the productivity of IT service delivery teams, enabling them to deliver real business value and work in partnership with their customers and suppliers. To support high-performing service delivery teams I believe it is also key to provide them with best-in-class IT service management (ITIL) processes and procedures that ensure delivery of consistent high-quality IT customer service.I have led several key business change initiatives applying project management tools and techniques to ensure on time delivery of my projects. I have owned and managed large financial budgets and I create business cases that focus on benefits realisation and that provide a positive ROI. My successes include implementation and accreditation of Cyber Essentials at Make UK ensuring retention of market share and supporting new revenue growth opportunities. At Westons Cider I implemented a new IT environment and enabled a smooth transition to a new IT outsourced provider, delivering a 15% reduction in annual IT budget spend.Specialities:Service delivery/Skilled technologist/IT operations/PRINCE2 certified project manager/Team leadership/IT service management (ITIL)/Change management/Business transformation/Microsoft Certified Technology specialist/C-level stakeholder management/Account management/Continuous improvement/IT & systems delivery/Project planning & delivery.