Pete Doroshenko

Consultant, Service Design & Service Management @Daiichi Sankyo US

Basking Ridge, NJ, US

My role\'s responsibilities included the following activities:• Analyzed, restructured, trained, and matured Daiichi Sankyo’s Service Design Function.• Applied improved Service Design functionality to all IT projects, following the IT Infrastructure Library (ITIL) framework of best practices.• Coordinated Daiichi Sankyo’s Data Architecture, Service Management and Service Design functions for global and regional R&D projects. • Managed all service aspects of the application portfolio that contained one or multiple IT systems. This included incident, problem, user access, and change management.• Managed the daily operational demand of business systems by involving all relevant stakeholders. • Analyzed Service Requirements of business systems to define/revise service levels. Monitored these business system’s service quality and put proactive measures in place to improve it.• Closely collaborated with Service Delivery and Service Operations to meet the operational and tactical service goals of the portfolio.• Directed activities of IT staff responsible for providing ongoing technical and application support to business units.• Acted as first point of contact for all business escalations for all ongoing operational issues in the respective service domain.• Interfaced with external vendors to make sure the internal (internal to IT) and external (business and other stakeholders) needs were met.• As a lead member of the Service Management Office (SMO) proactively planned continuous service improvement initiatives, gained consensus, and worked towards implanting them.

Seton Hall University

Master's of Busniess Administration

Stevens Institute of Technology

Systems Planning and Management (SPAM) Program

Seton Hall University

Bachelor's of Science / Business Administration