Peter Xanthakos

About Peter Xanthakos

As an Executive Sales and Customer Success/Experience Leader, I have a proven track record of success in securing trend-setting growth and building high-performance teams. I am well-versed in empathetic interpersonal leadership, innovative problem-solving, and effective strategy generation. It is my passion to tailor teams and systems to drive results. Key Achievements Include: Inherited a team on track to hit $150K in the red for the year, staging a comprehensive turn-around strategy in just a few months to reduce costs, remain adaptable, and focus on profitability, enabling the team to end the year with positive revenue Championed exemplary financial management across a combined budget of $1.3M, all while creating and enforcing novel strategies to improve team alignment, gaining enthusiastic buy-in from all involved stakeholders Successfully expanded and currently manage a multifunctional team of 20, spanning contractors, individual contributors, and leaders; building cross-departmental collaboration and tailoring sales and marketing strategies for upselling Drove a 200% increase in Customer Success-driven expansion revenue within 3 years through the implementation of upselling strategies, elevating upsell revenue per head from $6K to $19K Achieved a 152% increase in average sales-per-head by unifying sales tactics and practices, focusing on generating buy-in, silo elimination, and fostering improved performance by engaging stakeholders and maintaining alignmentContact me through this profile if you wish to connect.

Experience

1. Sr Director of Customer Experience

   Carrot

   Aug 2023 — Present · Roseburg, OR, US

   Pioneered empathetic leadership, coming alongside 18 individuals across 3 distinct teams in the customer experience umbrella to empower collaborative performance and solve complex problems, driving improvements and unity by eliminating silos.• Inherited a delinquent team on track to hit $150K in the red for the year, staging a comprehensive turn-around strategy in just a few months to reduce costs, remain adaptable, and focus on profitability, enabling the team to end the year with positive revenue.• Championed exemplary financial management across a combined budget of $1.3M, all while creating and enforcing novel strategies to improve team alignment, gaining enthusiastic buy-in from all involved stakeholders.• Spearheaded multiple efforts to grow and expand revenue, boosting professional services revenue by 26% and expansion revenue by 50%, all while reducing churn on 30, 60, and 90-day cycles.• Dedicated significant leadership efforts to both processes/playbooks and coaching/mentoring initiatives, securing promotions for 3 individuals driving improved team performance and company growth

Skills

• Cross-Functional Team Leadership
• Direct Sales
• Negotiation
• Microsoft Office
• Sales
• Multi-Unit
• Conflict Resolution
• Team Leadership
• Strategic Planning
• Management
• Budgeting
• Forecasting
• Employee Training
• Business Development
• Contract Negotiation
• Selling
• Budgets
• Sales Process
• Marketing
• Retail Sales
• Salesforce.com
• Customer Satisfaction
• New Business Development
• Customer Service
• Sales Management