Pete Weaklend
CX Leader & Management Consultant | Designing, Optimizing and Transforming Customer Care
- Role
- VP, Solutions & Innovation at Tds Global Solutions
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Pete Weaklend
PROFESSIONAL SUMMARY: Solutions-oriented customer experience executive, leveraging 30+…
Experience
VP, Solutions & Innovation
Feb 2024 — Present
TDS Global Solutions is an end-to-end business consulting firm that specializes in customer support outsourcing and technology solutions, CX optimization consulting, executive recruitment, M&A advisory. With over 30 years in operation, TDS has helped organizations like Wells Fargo, ADP, TaskUs, Microsoft, Amazon, and 750+ other companies achieve global growth objectives.
Education
University of Nebraska at Omaha
Master of Science - MS, Industrial and Organizational Psychology
1988 — 1991
University of Nebraska at Omaha
Bachelor of Arts - BA, Psychology
1984 — 1988
Skills
- Call Centers
- Recruiting
- Bpo
- Project Planning
- Business Process Re-Engineering
- Operational Planning
- Sales Process
- Business Process Improvement
- Program Management
- Operations Management
- Outsourcing
- Business Process Design
- Customer Experience Management
- Business Process Outsourcing (Bpo)
- Management
- Service Delivery
- Customer Experience Transformation
- Change Management
- Customer Insight
- Workforce Management
- Strategic Consulting
- Customer Engagement
- Offshoring
- Contact Centers
- Process Improvement
- Customer Retention
- Enterprise Solution Design
- Performance Management
- Crm
- Training
- Customer Satisfaction
- Customer Experience
- Vendor Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.