Pete Schofield
Customer Experience Measurement & Governance Manager @Virgin Media O2
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Measurement & Governance Manager @Virgin Media O2
Leeds, GB
Experienced programme manager specialising in the design and delivery of large-scale continuous quantitative research programmes. I lead end to end survey initiatives from initial brief through to tailored insight delivery, ensuring every stage is aligned to strategic objectives and customer impact. I translate complex data into meaningful narratives that drive decision making and improve customer experience.
EDUCATION
Leeds Trinity University
Diploma of higher education
SKILLS
ABOUT PETE SCHOFIELD
Passionate about elevating customer experiences, I bring over 15 years of deep rooted expertise in telecoms sector. With an inquisitive mind and a sharp focus on problem solving, I thrive on translating complexity into clarity. My strength lies in blending primary research with operational data to uncover meaningful insights that drive strategic decisions and measurable business outcomes. Whether it\'s refining customer journeys or identifying growth opportunities, I approach each challenge with precision, empathy and a relentless attention to detail. I believe great customer experiences don\'t happen by accident. They are crafted through curiosity, data and a people first mindset.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.