Pete Morrill

About Pete Morrill

30 years information technology experience including strategy design, software development, application management, technical support, network administration, database administration, and hardware procurement.33 years management experience including information technology, CRM and call center operations, database marketing, enterprise reporting, network engineering, IT operations, service management, vendor management, as well as sales management in the financial industry.Deep call center experience including telephony technology, engineering, facilities planning, implementation, and administration.Customer Data Stewardship experience, including regulatory compliance and data cleansing.Business Intelligence responsibilities including oversight of multiple enterprise reporting platforms, marketing intelligence, and data warehouse administration.Managed training, documentation, and support for enterprise business applications.Specialties: Strong program management, project management, strategy development, customer support, and analytic skills. Ability to “bridge the gap” between the information technology and business worlds.Key Technologies: Oracle CRM (Siebel), Salesforce.com, Avaya Call Manager, Genesys ICM, GVP, Infomart, Cisco UCCE, CVP, Aspect UIP, Aspect WFM, Witness WFM, NICE Recording, Marketo MDB, Oracle OBIEE, Jira, Confluence, Webex, Cisco Telepresence, Cisco Networking, Security Threat Protection, VM Ware

Experience

1. Vice President, IT Operations & Service Management - Global Cloud and Platform Services

   Experian Consumer Services

   Apr 2022 — Present · Costa Mesa, CA, US

   Manage IT Infrastructure Operations including premise and cloud based systems, global data centers, network engineering, applications and infrastructure monitoring (NOC/TOC), and Technical Solutions Center (Helpdesk), Responsible for Service Management team governing ITIL best practices and management of Incident, Problem, and Change Management. Additionally, manage team developing and supporting our B2B Partner Experience solutions.

Education

• Hayward State University

  Business Administration

Skills

• IT Strategy
• Voip
• Marketo
• Siebel
• Analytics
• Trillium
• Strategy
• Vendor Management
• Customer Data Integration
• Salesforce.com
• Telephony
• Analytical Skills
• Nice Call Recording
• Business Process Improvement
• Workforce Management
• Operations Management
• Crm
• Project Management
• Web Services
• Technical Support
• Avaya Communication Manager
• Itil Certified
• Business Analysis
• Call Flow Design
• Business Intelligence
• Siemens Hipath
• Call Center
• Forecasting
• Vmware
• Audix
• Process Improvement
• Outsourcing
• Nortel
• Customer Service
• Customer Experience
• Telecommunications
• Genesys
• Change Management
• Database Marketing
• Rfp