Pete Johnson

About Pete Johnson

A food and beverage professional with over ten years of experience in process…

Experience

1. CSO Service Delivery Manager

   Tetra Pak

   Jul 2022 — Present · Raleigh, NC, US

   Lead, develop and manage the field force according to the OHS Regulations, IDP’s, Global HR Processes and Company Policies, in close collaboration with Competence Development Drivers• Lead the supervision of all planned activities, to ensure they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and effective way to satisfy customers, follow up and drive action plans related to CX (Customer Satisfaction Surveys)• Drive adoption and use of digitalization and apps• Ensure High Quality of required field force reporting, both internal and external• Manage the welfare of the team members in a proactive manner to ensure the highest levels of employee engagement• Lead issue resolution (management and escalation) to ensure timely quality resolution to the satisfaction of the customer. In case of service quality issue, support with analysis, action plan and regular communication to stakeholders.

Education

• Ohio University

  BS

  1996 — 2002

Skills

• Managing Workflow
• Food Science
• Shipping & Receiving
• Aseptic Processing
• Chemistry
• Pasteurization
• Customer Support
• Thermal Processing
• Program Management
• Process Scheduler
• Sales
• Hiring
• Department Management
• Public Speaking
• Sensors
• Team Leadership
• Project Management
• Military Experience
• Troubleshooting
• Quality Assurance
• R&D
• Technical Writing
• Haccp
• Sop Development
• Biotechnology
• Technical Support
• Mentoring
• Manufacturing
• Client Relations
• Factory
• Training
• Logistics
• Testing
• Cross-Functional Team Leadership
• Food & Beverage
• Food Safety
• Inspection
• Laboratory
• Lifesciences