Pete Becerra
Senior Operations and Contact Center Manager
- Role
- VP Sr Account Resolution and Customer Serrvice Manager at Wells Fargo
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Pete Becerra
A 24 year, Fortune 100 company (Wells Fargo) executive who is a versatile and…
Experience
VP Sr Account Resolution and Customer Serrvice Manager
Oct 2019 — Present · Phoenix, AZ, US
Site leader for a Wells Fargo Home Lending contact center leveraging traditional contact methods and a new digital chat platform. Tasked with implementation of the asynchronous chat in Home Lending for customer service and account resolution leading the digital customer experience with Wells Fargo. Recently expanded responsibilities in Loss Recovery for WFHL Home Equity portfolio.
Education
University of Illinois Chicago
Bachelor's, Economics
1993 — 1999
Skills
- Leadership
- Portfolio Management
- Sales
- Selling
- Start-Ups
- Loans
- Vehicle Remarketing
- Banking
- Risk Management
- Relationship Management
- Outsourcing
- P&L Management
- Credit Analysis
- Call Centers
- Process Improvement
- Credit
- Underwriting
- Executive Management
- Operations Management
- Financial Analysis
- Forecasting
- Strategy
- Loss Mitigation
- P&L Responsibility
- Mortgage Lending
- Management
- Sales Management
- Vendor Management
- Collections
- Finance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.